Out of court settlementIn the event when ASTRAVIA International s.r.o. and the consumer create a consumer dispute from a sales contract or a service contract that can not be settled by mutual agreement, the consumer may submit a proposal for out-of-court settlement of such dispute to a designated non-judicial consumer dispute resolution body, which is Česká obchodní inspekce (Czech Trade Inspection):
Česká obchodní inspekce
Ústřední inspektorát – oddělení ADR
120 00 Praha 2
The consumer can also use the online dispute resolution platform set up by the European Commission at http://ec.europa.eu/consumers/odr/.
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